When is arrival, when is departure?
The arrival is from 15 clock, the departure until 10 clock possible. Other times by arrangement and availability.
What if I arrive later?
Please contact us by phone in advance. You will receive a code for our key safe as well as the necessary information.
Can I leave later than 10 o'clock?
If available, you can book a late check-out for a small fee.
Where can I get the key for my holiday home or apartment?
You will receive the keys at check-in after paying the deposit at our reception.
Can I arrive earlier than 3 pm?
If your booked holiday home or your booked apartment is already free and clean, you can of course pick up the keys sooner. For this you would have to call us in the reception only 1 to 2 days before your arrival.
Can I pay with credit card?
Yes, you can pay with your credit card, debit card or cash or you can transfer the money to our account.
May I bring my pet?
Schlosspark Bad Saarow and Marinapark Scharmützelsee: Yes, partly! Please indicate this at the time of booking. The fee for your quiet, clean, peaceful pet is € 5 per night. Maximum occupancy 2 pets per house. Holiday home (12 + 2 p.) In the castle park Bad Saarow and in the apartments in Bad Saarow: no
Who do I contact in an emergency if the reception is closed?
A current telephone number of the on-call service is located at the reception.
In between, someone comes for cleaning in the house or apartment?
As a rule no. If you wish, call us. This additional cleaning is chargeable.
Is there a final cleaning? How much does it cost?
The final cleaning is included in the price, if you want an intermediate cleaning, contact us.
The booking confirmation states that I should pay in cash or by debit card on arrival, but the terms of the rental agreement state that a 30% down payment is due. What now?
Binding are the payment terms stated in the booking confirmation. For short-term bookings, a payment on arrival is possible.
Are bed linen and towels available?
Schlosspark Bad Saarow and Marinapark Scharmützelsee: no. You have the option to bring your own bed linen and towels or rent them for a fee. Bed linen 8 € / person, towel package 5 € per person. The beds are not made. Apartments in Bad Saarow: Yes. The beds are made (please also note the respective description of the holiday property).
How does the key return work?
On the day of departure, the house or apartment should be vacated by 10 clock. Other times by arrangement. You agree on the day before an appointment to house or Wohnungsabnahme. After the acceptance by a housekeeper please come to the reception for billing.
With what equipment in the house or in the apartment in the castle park Bad Saarow I can count on?
Our cottages or apartments are practically and functionally furnished. We refrain from personal decoration. The kitchens are fully equipped with dishes, glasses, pots, pans, refrigerator, stove, oven, dishwasher, kettle, coffee maker, toaster and microwave. Both washing machine and clothes horse are included. Iron and ironing board can be rented at the reception. Please remember: For hygienic reasons, there are no food, spices, oils or similar in our holiday homes or apartments.
How many keys do I receive?
2 keys in the Schlosspark Bad Saarow, Marinapark Scharmützelsee and the Charming Appartements. Apartments in Bad Saarow: 1 key